Doua minute si treizeci de secunde, de data asta! (interventia este referitoare la un raport privind increderea in comertul prin internet)
At the first sight, digital environment looks like being a model of a world without boundaries, like a kind of theoretical, perfect common market where everyone can provide goods, information services, communication, entertainment, and everyone is able to buy all these. It is not true. We can notice a strong fragmentation caused by the lack of trust from both sides – suppliers and consumers – but we have also noticed an unfounded economic protectionism that uses the same uncertainties as a justification for excluding a part of possible consumers from the market. The consumers coming especially from small or new Member States are still victims of a segregation based on nationality, place of residence or place of origin of their credit cards. In my country, Romania, there are great problems from this point of view because of a bad reputation artificially acquired and maintained, despite the fact that the report provided by Cyber Source Corporation did not include Romania among the countries with a high level of risk regarding electronic commerce. And it is not only our case. There are companies that are used to changing the prices depending on the place of residence of the consumer or forbidding totally the access to their supply of goods or services. These kind of commercial behaviours are hardly acceptable for consumers and small business operators. In order to avoid the feeling of being discriminated we need concrete and urgent measures: a database with those who are not indeed trustworthy, European trust-marks and common standards concerning contracts, terms, conditions as well as stronger legal instruments and technical protection for those who use cyber space.
We are looking forward to have a European Charter of users’ rights and obligations in order to support an inclusive society in the digital environment also.